We offer comprehensive online reputation management services for small and medium size businesses to take control of their online reviews and enlist the voice of happy loyal customers to accelerate brand credibility and business growth.
The stats for professional online reputation management services speak for themselves
In today’s hyper-digital and social media environment, online reviews play a critical role in buyers’ decision process.
90% of customers use reviews to decide where to take their business
Business with mostly 1- or 2-star reviews fail to convert 86% of prospective customers
Unless you take control of your online reviews, negative reviews can run rampant and define your brand. This is where we can help you take control and mind the online reputation you deserve.
WSI has partnered with Customer Lobby and Reputation.com to orchestrate the best integrated solutions to protect your online reputation.
Enlist the Voice of the Customer and Reap the Benefits of an Improved Reputation
Improve customer experience with consistent service online and offline.
Improve online visibility by capturing the voice of the customer and personalized customer experience and content.
Advocacy & Trust
Build advocacy and trust with quick response to online reviews.
Higher Search Rankings
Get higher search ranking with better reviews.
Positive Brand Reputation
Continuously improve customer experience and deliver on brand promise to reap the benefits of a positive online reputation in revenue and growth.
WHAT WE DO
Managed Online Reputation Management (ORM)
Depending on the service level you select, our integrated solutions help you:
- Get representative reviews from your customers in a method that works for them (email, kiosk, phone call, etc.). We request Google public reviews from your happy customers. We email your customers on a monthly basis asking for their feedback.
- Have the tools to respond to reviews in a timely and in a professional manner.
- Showcase your positive reviews to your digital assets (website and social media profiles) to boost customer confident in your business and service quality.
- Monitor all of your reviews on Google, Yelp, Facebook and hundreds of review sites from a centralized dashboard.
Get individualized coaching sessions, best practices, and templates from our online reputation management consultants for soliciting positive reviews and responding to negative reviews. We’ve got your back!